BroadForward’s on-line helpdesk portal offers incident logging, tracking and reporting.
Log in via the link below or request access to the service.

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Emergency/critical incidents that require immediate corrective action, must be reported by telephone to the BroadForward helpdesk.




BroadForward provides regular product training sessions for customers and partners. In addition to explanations about operating BFX, this training also provides hands-on practicing of different use cases. Training takes place on various locations.

2024 Training locations and dates:

  • Netherlands: 30 January – 1 February 2024
  • Netherlands: 6 – 8 March 2024
  • United States: 4 – 6 June 2024
  • Netherlands: 4 – 6 June 2024
  • Singapore: 17 – 19 September 2024
  • Netherlands: 26 – 28 November 2024

Training sessions are limited to a maximum of 12 participants. Registrations are on a first come first serve basis.

Although it’s recommended and preferred to have participants joining the training on location, it is possible to attend the classroom remotely via a dedicated video conference bridge.

If you are interested in more information about the training, prices and availability, please write an email to: