To support BroadForward’s growing business we are looking for an experienced Services Engineer to join our Operations team in the Netherlands to work on location or remote (Europe). Are you the professional that loves technology and enjoys working with other professionals?
Join our team at BroadForward. When progress matters to you!
GSMA Best Mobile & Network Software Breakthrough award winner BroadForward is a young, fast-growing and internationally recognized provider of software solutions for mobile networks. We deliver the world’s most advanced software for routing, interworking security, and number portability for 2G, 3G, 4G, 5G, Fixed, Wi-Fi, and M2M / IoT networks. At BroadForward we are proud of our open, no-nonsense culture, informal atmosphere, flat organization structure, and short communication lines. In our team, we work together to achieve maximum agility and flexibility, with high quality and professionalism standards .
Your role as Service Engineer
- Provide technical services and support for BroadForward’s product suite
- Perform delivery activities including solution architecture & design, implementation and integration, system provisioning, acceptance test creation and execution, completion of technical documentation and other services as specified by the support contract and statement of work (SOW)
- Perform support activities required to resolve technical customer issues, including call handling, problem analysis, troubleshooting, validation and maintenance activities and participation in 24×7 support shifts
- Provide product training to customers
- Create new tools and automate existing ones to improve the efficiency of product deployment and maintenance
- Ensure established quality control procedures are adhered to as well as be able to refine and improve upon them
- Provide customers with a consistently high-quality experience
Profile
- Talented and passionate professional, with at least 5 years of experience with software solutions in the Telecommunications industry
- Knowledge of Telecom signaling core network architectures, components, protocols and their usage
- Expertise in contemporary IP networking, especially in solutions architecture in the Telecom domain
- Deployment and support experience in customer-facing roles
- BS/Master degree in Telecoms, Computer Science, Engineering or equivalent experience preferred
- Excellent troubleshooting/problem solving/analytical skills
- Demonstrated knowledge and hands-on technical experience in any of the following technical areas (in order of importance, the more the better):
- Network application protocols (e.g. Diameter, SS7, HTTP/2, SIP)
- TCP/IP, SCTP, analysis of network packet captures (e.g. via Wireshark)
- RedHat operating system
- Linux system administration and management (e.g. YUM and RPM, firewalld)
- Scripting (e.g. Shell, Perl, Python)
- 3GPP and IETF standards
- High availability solutions
- Database interfaces (noSQL, SQL, LDAP)
- Virtualization and cloud solutions (VMWare, OpenStack, Containerization)
- Intel X86 based hardware
- Security solutions
- Network equipment (e.g. routers, firewalls)
- SNMP and Network Management Systems
- Strong oral and written communications skills. Able to read, write and speak English fluently, including technical terminology
- Flexibility with respect to after-hours support duty, work hours
- Ability to manage multiple customers and priorities based on customer and business needs
- Self-starter, pro-active, able to take initiative and to work independently
- Remote (Europe) or allowed to work in The Netherlands (EU passport)
- Willingness to occasionally travel to international customer sites
Benefits
BroadForward offers you the opportunity to work in an innovative and creative work environment making market leading software products for leading mobile network operators. We offer our team multiple benefits such as:
- Profit sharing scheme
- Attractive pension scheme, including extra insurances
- 27 holidays annually (FTE)
- Flexible work hours
- Possibility to work remote
- Office with free parking
- Contribution to mobile subscription
- Regular social events with the team